Frequently Asked Questions

Footsteps Family Centre is open Monday to Friday from 7:30 AM to 5:30 PM, providing full-day care for children.

We offer licensed child care programs for infants, toddlers, and preschoolers, as well as support for children with special needs.

Families can register through the City of Thunder Bay’s Child Care Centralized Waitlist system. Once registered, our team will contact you to confirm availability and next steps.

We are enrolled in the Canada-Wide Early Learning and Child Care (CWELCC) program. Families with children under six pay a reduced, fixed rate of $22 per day, regardless of age group or program type. Infant - Full Day: $22.00

Toddler - Full Day: $22.00

Preschooler - Full Day: $21.74

Yes. Footsteps Family Centre is committed to inclusion and works with a resource consultant who visits the centre weekly. The consultant collaborates with families and educators to support children with special needs or physical disabilities.

Parents or authorized guardians must sign children in and out each day. Only individuals listed on the child’s file and approved by the parent or guardian may pick up a child.

Children who are ill or showing symptoms of contagious illness must remain at home until they are well enough to participate in daily activities. In the event of an emergency, parents will be contacted immediately.

We use the Story Park app to share daily updates, including photos, videos, and activity summaries. Families also benefit from one-on-one, face-to-face communication during drop-off and pick-up times.

We believe children learn best through play-based, hands-on experiences. Our programs focus on social, emotional, cognitive, and physical development in a safe and nurturing environment.

Yes. Footsteps Family Centre is a fully licensed non-profit child care centre. Our educators are registered with the College of Early Childhood Educators, and we maintain high standards for safety, training, and professional development.

No. Parents are charged the daily rate stated in their contract, even if a child is absent due to illness or vacation. However, no fees are charged for days when the centre is closed.