Question 1

What are the hours of operation at Footsteps Family Centre?

Accepted Answer

Footsteps Family Centre is open Monday to Friday from 7:30 AM to 5:30 PM, providing full-day care for children.

Question 2

Which age groups and programs do you accept?

Accepted Answer

We offer licensed child care programs for infants, toddlers, and preschoolers, as well as support for children with special needs.

Question 3

How do I register my child at Footsteps Family Centre?

Accepted Answer

Families can register through the City of Thunder Bay’s Child Care Centralized Waitlist system. Once registered, our team will contact you to confirm availability and next steps.

Question 4

What are your child care fees?

Accepted Answer

We are enrolled in the Canada-Wide Early Learning and Child Care (CWELCC) program. Families with children under six pay a reduced, fixed rate of $22 per day, regardless of age group or program type.
Infant - Full Day: $22.00
Toddler - Full Day: $22.00
Preschooler - Full Day: $21.74

Question 5

Do you provide support for children with special needs?

Accepted Answer

Yes. Footsteps Family Centre is committed to inclusion and works with a resource consultant who visits the centre weekly. The consultant collaborates with families and educators to support children with special needs or physical disabilities.

Question 6

What are the drop-off and pick-up procedures?

Accepted Answer

Parents or authorized guardians must sign children in and out each day. Only individuals listed on the child’s file and approved by the parent or guardian may pick up a child.

Question 7

What is your illness and health policy?

Accepted Answer

Children who are ill or showing symptoms of contagious illness must remain at home until they are well enough to participate in daily activities. In the event of an emergency, parents will be contacted immediately.

Question 8

How do you communicate with parents about their child’s progress?

Accepted Answer

We use the Story Park app to share daily updates, including photos, videos, and activity summaries. Families also benefit from one-on-one, face-to-face communication during drop-off and pick-up times.

Question 9

What is your philosophy on early childhood education?

Accepted Answer

We believe children learn best through play-based, hands-on experiences. Our programs focus on social, emotional, cognitive, and physical development in a safe and nurturing environment.

Question 10

Are you licensed and what qualifications do staff have?

Accepted Answer

Yes. Footsteps Family Centre is a fully licensed non-profit child care centre. Our educators are registered with the College of Early Childhood Educators, and we maintain high standards for safety, training, and professional development.

Question 11

Are there any fee exemptions for absences or vacations?

Accepted Answer

No. Parents are charged the daily rate stated in their contract, even if a child is absent due to illness or vacation. However, no fees are charged for days when the centre is closed.

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